HELP CENTER

Our Most Common Inquiries

DO YOU SHIP TO YOUR CUSTOMERS?

At the current moment, we are only offering pick up service to the local South Florida area. Stand by though as we will be shipping in the very near future.

IS SALMONELLA, E. COLI OR LISTERIA DANGEROUS TO MY PETS?

Dogs’ digestive tracts have higher levels of acid than humans, which kill most of these naturally occurring bacteria. Their digestive tracts are also shorter than ours which gives any surviving bacteria little time to multiply. As a result, unless there are other underlying health issues, these bacteria do not pose a significant risk to pets.

IS THERE ANYTHING I CAN DO TO LESSEN THE RISK OF FEEDING FOOD WITH BACTERIA TO MY PET?

Yes! You can cook the food to 165 degrees Fahrenheit to kill all bacteria, good and bad. This is recommended if you believe your pet has a compromised immune system or known health issue.

DOES YOUR FOOD MEET THE AAFCO NUTRITIONAL STANDARDS?

Yes! Both the Titan Red and Titan Blue formulas are complete meals according to the AAFCO nutritional standards. Our course ground salmon and tripe are intended for supplemental feeding only though as they are not nutritionally balanced enough to provide a dog with everything they need to be healthy. However, these two supplemental products can greatly benefit your dog's health when included periodically!

MY DOG IS A PICKY EATER. DO YOU THINK I CAN GET THEM TO EAT YOUR FOOD?

Ultimately, it is up to your dog, but we have a great track record! There are several dogs that were so picky they were underweight before trying our food. Now they can't get enough of it and actually beg their owners for more. A lot of dogs that turn their noses up at kibble will eat our food no problem.

MY DOG EATS THINGS REALLY FAST, SHOULD I BE CAREFUL WHEN GIVING THEM DEHYDRATED TREATS?

If you find that your dog doesn't chew things very well (or at all) before swallowing them, we recommend supervising them when giving them a new dehydrated treat. While we have never had an issue with this, we know that larger treats can become lodged in the throat if a dog tries to swallow them whole. We always advise customers to watch their dogs when feeding new treats, especially things like raw hides or dried treat rolls.

DO YOU OFFER SAMPLES TO NEW CUSTOMERS?

Unfortunately, we do not offer this option on shipping orders. We hope to soon though so keep checking back! We will update this FAQ question when we do. In the meantime, please call us if you have a picky eater and we will see if we can connect you to a nearby customer or co-op where you might be able to try a sample before you commit to a large order with us.

DOES THE RAW CHOICE OFFER PICK-UP ORDERS?

We do! If you are local to south Florida please contact us and we can get your order placed and set a pick-up appointment.

DO YOU ACCEPT RETURNS?

Unfortunately, due to the nature of the products we sell we are unable to accept returns. Given that these are food products, we would be unable to resell them if they were returned.

HAVE A QUESTION THAT IS NOT COVERED HERE?

You can chat with us live, give us a call or email us. We are happy to help you with your any questions or concerns.